IMCA Leadership Series of Webcasts

Transforming Collateral Management and Distribution
 
Today, more than ever, it is crucial that businesses communicate more effectively with their target audiences.  Businesses are searching for solutions that will allow them to engage prospects, build relationships and retain clients through effective relationship marketing. The challenge is deploying a CRM solution that is cost effective, efficient, interrelates and preserves brand. The webinar will provide best practices for the management and deployment of business collateral. A case study highlights the benefits that The Co-operators (Canada’s 2nd largest insurer) achieved by deploying web based technologies to manage the organization's marketing collateral.

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Social Media in Insurance

Insurers and producers have been slow to embrace social media as communications tools, however it is becoming clear that those who stay on the sidelines risk lost business and a diminishing ability to protect their brands. This webinar cuts through the jargon and hyperbole and lays out the risks, rewards and responsibilities of using social media in the insurance industry. Topics covered include the tangible benefits of social media, the types of insurers using social media most effectively, common social media mistakes, and the liability risks and how they can be mitigated. This presentation is tailored specifically to the insurance industry and covers issues rarely discussed.

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Social Media Webcast Survey
 
 
The Simple Synopsis 
 
For several months, the Getty Images Creative Research team has been tracking changes in consumer and social behavior. For advertisers and marketers the big question is, “What does the fast changing set of consumer values and beliefs look like and how will our marketing teams respond?” In this session, Getty Creative Planning Manager Courtney Olander will share a snapshot of the current state of advertising and marketing across multiple industries including insurance and financial services, as well as key insights into how they expect to see visual communication evolve in the future.

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Communicating with Generation-Y

The new generation of teens and 20-somethings bring with them values, behaviors, and communication preferences that challenge our traditional communication methods and assumptions. How can we communicate with employees and customers who are plugged into i-Pods and cell phones, and how can we leverage the needs that drive the virtual intimacy of their buddy lists and Facebook blogs? This session is based on Dr. Diane Gayeski’s extensive consulting, research and experience in teaching the Nexter generation.

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Best Practices for Natural Search Optimization

Search Engine Optimization (SEO) is an essential medium for brand awareness, visibility, website traffic and generation of leads and sales. The IMCA Natural Search Optimization webinar will teach you how search engines work and address a powerful checklist of ways to help increase your potential to get more natural search visibility and traffic. Over 90% of Internet users utilize search engines to find products, services or information…don’t let search be a missing piece in your marketing puzzle.

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How to Use Google Analytics to Optimize Your Web Performance

Web Marketing is the most Return on Investment (ROI) based marketing mediums available to insurance marketing communications professionals. The distinction of web marketing that makes is to lucrative is its tracking capability. Web marketing can be optimized IF marketers understand and use web analytics to review and evaluate their online marketing efforts. This webinar will introduce Google Analytics (a free tool offered by Google that any insurance professional can plug into their website), teach how to set it up on your site, demonstrate what website statistics can be reviewed, then show ways to use Google Analytics to optimize web performance.

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The New Rules of Marketing

The World Wide Web has changed the way we communicate, work, spend money, time AND most importantly, changed the way insurance marketing communications professionals approach their work. With 70% of the US population online, 90% using e-mail and almost 90% using search engines to find products, services or information, marketers must comprehend the distinction of web marketing, how this medium has changed the marketing landscape and how the new rules of marketing can be integrated into overall company strategy to equal ultimate marketing return on investment (ROI).

This webinar addresses the power new technologies (blogs, social media, and wikis) and present ideas for marketers to use the new rules of marketing as it applies to their specific business.

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Inside the Numbers:
Where Insurers Are Spending Their Marketing Dollars

Presented by Jon Swallen, Senior Vice President, Research, TNS Media Intelligence

Originally delivered to senior insurance and marketing executives at the AM Best Company / Best’s Review Insurance Marketing and Advertising Summit in New York City. John's presentation examines how and where insurers are spending their marketing dollars across various marketing channels. Actual competitive spending dollar amounts are analyzed and broken out by company. He points out who is leading the pack and how the overall numbers continue to explode!

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Predictive Modeling:
Critical Challenges for Communicators

The use of predictive analytics and modeling in the insurance industry has quickly become an industry best practice: to target potential clients, create more accurate pricing, screen applicants, and target potentially fraudulent claims.

Their value within the industry is increasingly unquestioned; however, unfettered use may produce serious and unintended consequences that damage the industry's credibility and undermine its lobbying effectiveness. Legislation has already been introduced to regulate the use of predictive modeling.

In the first-of-its-kind seminar, IMCA brought together modeling experts and top industry analysts and communicators to identify these potential pitfalls and how to address them effectively.

Predictive Modeling, Past, Present & Future
Martha Winslow, FCAS, MAAA
Senior Consultant
Towers Perrin
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Predictive Modeling in Marketing
Paul Richards
Global Practice Leader, Financial Services
TNS
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Predictive Modeling:Why Communicating the Facts is So Important and so Difficult
Dr. Robert P. Hartwig, CPCU
President
Insurance Information Institute
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Predictive Modeling: Evolution or Revolution
Dr. Charles Nyce, CPCU, API
Senior Director of Knowledge Resources
American Institute for CPCU, Insurance Institute of America
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Ethics and Reputation: Getting It Right -
A Webcast on Today's Ethical Challenges


The headlines are filled with stories of what can happen when ethical lapses occur. When your ethics are tested, what will you do? Will you pass the test? Will you get it right?

View this webcast sponsored by the AICPCU and IMCA as Ethics Awareness Month featuring panelists, Dr. Norman Baglini, a professor of Risk Management and Business Ethics at Temple University and president emeritus of the Institutes and Mr. Jeff Jubelirer, a principal with the media and issue advocacy firm CeislerJubelirer in Philadelphia. Dr. Baglini will covers the fundamental issues that affect ethical decision making including the effect of corporate culture and psychological factors that affect decision making and some barriers that must be addressed. Mr. Jubelirer illustrates what can go wrong when business ethics takes a back seat. Learning from the mistakes of others, you will gain some practical tips to help you should you ever face a reputation storm.

It doesn't matter whether you're in production, underwriting, IT, customer service, marketing, sales, claims or administration-you can't afford to miss this Webcast.

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Weathering the Perfect Storm

How do you productively combine your organization's national marketing needs with those of local agents with no extra resources?

Sound like your forecast?

The Co-operators shares an innovative approach centered around an on-line marketing portal that combines advertising, marketing materials, database programs, merchandise and more into a simple “point and click” solution. They share what the organization learned along the way, and provide you with ideas you can use to help create your own solutions for your organization.

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Protecting Your Assets in Cyberspace

Michael C. Lamprecht, ARM and National Practice Leader - CyberRisk Services for Arthur J. Gallagher & Co. is a leading expert on technology risk management and Internet liability. The presentation addresses the unique role marketing and communications professionals can play in minimizing their companies' cyber-liability exposures. Lamprecht focuses on specific techniques that can reduce exposures related to online marketing, website development, privacy, e-mail communications, network security, hackers, and disgruntled employees.

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The Power to Nurture presented by Jim Cecil

In this presentation, one of the insurance industry's top rated marketing thought leaders, Jim Cecil, proposes a radically new paradigm for understanding the customer development process for the year 2005 and beyond. "The Power to Nurture" focused on the philosophies, methodologies and technologies of helping clients succeed.

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Duh! Branding presented by Elizabeth Goodgold

In the first-ever event of this kind, sales and marketing expert Liz Goodgold presented "The 7 Secrets to Building a Brand Image That Increases Sales". They are: 1. Creating Great Names; 2. Getting to Flawless Recall; 3. Grabbing Mindshare; 4. Creating Taglines That Work; 5. No Vanilla Allowed; 6. No Duh! Marketing; 7. Getting Your Customers to Act. Presented in cooperation with Insurance Journal.

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