Why Emotional Intelligence Is the New Workplace Superpower
By: Gina Butchin, AVP, Marketing & Communications | Nautilus Insurance Group
In today’s fast-moving world, ...
Welcome to IMCA’s blog. We’re your go-to resource for staying on top of trends, marketing strategies and best practices in insurance communications. IMCA leadership and other communications and marketing thought leaders will share ideas for how we can become more innovative and strategic.
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Just Say No to Insurance Marketing FOMO
In the rapidly evolving digital marketing landscape, insurance agencies are increasingly prone to the Fear of Missing Out (FOMO). The ...
6 Ways to Combat Survey Fatigue and Supercharge Your CX Initiative
Any firm that embarks on a CX (or “client experience”) initiative knows that means asking their clients for feedback. These days, that ...
CX Measurement Methodologies and Best Practices for Insurance Firms
My team at ClearlyRated spends a lot of time talking about client satisfaction and loyalty. We truly believe that for business service ...
2021 Insurance Provider NPS Benchmarks
Insurance brokers – like other business service providers – rely heavily on client satisfaction and service quality to retain key ...
Communicating Your Competitive Advantage in a Hard Insurance Market
In a hard insurance market, price is no longer the key differentiator when it comes to purchasing insurance coverage.
Instead, ...
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